Terms and Conditions winnox — Complete Guide for Malaysian Users

1Acceptance of Terms and Conditions

Welcome to winnox, a trusted online gaming platform built exclusively for users in Malaysia. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and winnox ("Platform", "we", "company").

By accessing, registering for, or using any service on the Winnox platform — including but not limited to games, financial transactions, promotional programs, and communications with our support team — you acknowledge that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

If you disagree with any part of this document, you are not permitted to use the winnox platform. Continued use of our platform following any changes to these Terms and Conditions will be considered your acceptance of the relevant amendments.

2Account Eligibility

To register and use the winnox platform, you must meet all of the following eligibility requirements:

• Age at least 18 years of age at the time of registration and while using the platform.
• Be an individual with full legal capacity to enter into a binding agreement.
• Not appear on any list of individuals prohibited or restricted from using online gambling services.
• Register with accurate, complete, and up-to-date personal information — full name, identity card number, date of birth, mobile phone number, and active email address.
• Not represent any business entity or third party when registering a personal account.
• Not currently be under a self-exclusion period on any recognised online gaming platform.

Winnox reserves the right to request document verification at any time to confirm your eligibility. The Know Your Customer (KYC) process is conducted to ensure the safety of all users and the integrity of the platform. Documents that may be requested include a copy of your identity card, utility bill, or recent bank statement.

Only one account only permitted per individual, IP address, phone number, or payment method. Multiple account registrations by the same user may result in the closure of all associated accounts and forfeiture of any existing balances.

3Registration and Account Security

The registration process at winnox is designed to ensure the security and legitimacy of every account. During registration, you are required to provide accurate and complete information. Any false or misleading information may result in the suspension or closure of your account without notice.

You are fully responsible for:

• Keep your account password strictly confidential at all times.
• Not share your login credentials with any third party, including family members.
• Use the Two-Factor Authentication (2FA) feature provided by winnox for an added layer of account security.
• Notify the Winnox support team immediately if you suspect any unauthorized activity in your account.
• Keep your profile information up to date at all times, especially your mobile number and email address.

Winnox uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. However, the security of your account also depends on your own actions. winnox will not be held liable for any losses arising from a user's negligence in safeguarding their login credentials.

4Deposits and Withdrawals

Winnox supports a variety of safe and convenient local payment methods for Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are processed through secure, encrypted payment channels.

Deposit:

• The minimum deposit is RM 20 per transaction.
• Deposits are processed within less than 1 minute for most payment methods during normal operating hours.
• You may only deposit funds using a payment method registered in your own name. Third-party deposits are not accepted.
• Winnox reserves the right to request additional verification for large deposits for legal compliance purposes.

Withdrawal:

• Minimum withdrawal is RM 50 per transaction.
• Withdrawal requests are processed within 5 to 15 minutes after verification, subject to required security checks.
• Withdrawals may only be made to the same account or digital wallet used for the deposit, for fraud prevention and anti-money laundering purposes.
• Prior to your first withdrawal, full KYC verification may be required. Please ensure your profile is fully verified to avoid delays.
• Any withdrawal attempt on a bonus that has not yet met the rollover requirements will result in the cancellation of that bonus.

5Bonuses and Promotions

Winnox offers a variety of bonuses and promotions from time to time to reward new and loyal members. All bonuses are subject to the specific terms stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Each bonus has rollover (turnover) requirement which must be met before a withdrawal can be made. The rollover requirement will be clearly stated in the terms of each promotion.
• Bonuses are available only to registered users who have fully verified their accounts.
• Only one welcome bonus permitted per user, IP address, and mobile phone number.
• Winnox reserves the right to void bonuses if there is evidence of abuse, fraud, or violation of bonus terms.
• Bonuses are non-transferable and carry no cash value until rollover requirements are met.
• The expiry date of a bonus will be stated in the relevant promotional terms. Expired bonuses will not be reinstated.
• Winnox reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6Game Rules

All games available on the winnox platform use Random Number Generator (RNG) which has been independently audited by accredited third parties to ensure the fairness and randomness of every game outcome. These audits are conducted on a regular basis to maintain the integrity of the platform.

The general game rules are as follows:

• Each game has specific rules that can be viewed in the relevant game information section. Please read these rules before you start playing.
• Results recorded by the Winnox system are final and cannot be disputed unless there is clear, verifiable evidence of a technical fault.
• In the event of a technical disruption during gameplay, winnox will use system records to determine the game outcome. Wagered funds will be fully refunded if a game cannot be completed due to a technical issue on winnox's end.
• Confirmed wagers cannot be cancelled or modified.
• The minimum and maximum betting limits for each game will be displayed within the respective game interface.

7Prohibited User Conduct

To ensure a safe and fair gaming environment for all users, the following are strictly prohibited on the winnox platform:

• Use automation software, bots, scripts, or any technological tools to manipulate games or system processes.
• Colluding with other players to cheat the system or manipulate game outcomes.
• Attempting to hack, attack, or disrupt the Winnox platform's technical infrastructure.
• Spread false information about the winnox platform to other users or the general public.
• Using your Winnox account for money laundering or the financing of illegal activities.
• Registering an account using another person's identity or false information.
• Using a VPN or proxy to conceal your actual location or bypass geographical restrictions.
• Insult, threaten, or harass winnox staff or other users.

Any user found to have violated any of the above rules may be subject to immediate action, including account suspension, permanent account closure, forfeiture of balances and bonuses, and/or legal action where appropriate.

8Account Suspension and Closure

Winnox reserves the right to suspend or close a user's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or unauthorized access.
• Inability to verify a user's identity through the KYC process.
• Requests from legal authorities or relevant regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months.

Users who wish to voluntarily close their account may contact the winnox support team via live chat or email. Any valid balance in your account will be processed for withdrawal within 5 business days after identity verification, provided there are no outstanding obligations or unresolved issues.

Accounts closed due to violations of our terms are not eligible for balance refunds linked to fraudulent activity or bonus abuse.

9Personal Data Protection

Winnox is committed to protecting the privacy and personal data of every user. The collection, processing, and storage of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our detailed privacy policy.

The data we collect includes registration details, transaction records, game activity logs, and communication data with our support team. This data is used for platform operations, identity verification, fraud prevention, and improving user experience.

• Your data will not be sold to third parties for marketing purposes without your consent.
• We may share necessary data with law enforcement or regulatory bodies upon valid request.
• You have the right to request access, correction, or deletion of your personal data by contacting our team.

For more information on how we handle your personal data, please refer to Winnox Privacy Policy which forms part of this agreement.

10Liability Limit

The winnox platform is provided "as is" and "as available". While we strive to ensure the platform operates smoothly at all times, we cannot guarantee that the service will be entirely free from interruptions, delays, or technical errors.

Winnox shall not be liable for:

• Financial losses caused by internet disruptions or technical issues beyond Winnox's control.
• Losses resulting from unauthorized use of your account due to your own negligence.
• Any indirect, consequential, or special losses arising from use of the platform.
• Game results that have been processed and confirmed by the system with no verifiable technical faults.

Under no circumstances shall Winnox's total maximum liability to you for any claim exceed your net deposit amount in the 30 days prior to that claim arising.

11Responsible Gaming

Winnox genuinely cares about the well-being of every user. We believe gaming should be a source of entertainment, not stress or hardship. That's why we provide a range of responsible gaming tools to help you stay in control.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits from your account dashboard.
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period.
• Cool-Off Period: Take a break ranging from 24 hours to 30 days whenever needed — activated immediately.
• Self-Exclusion: Choose to self-exclude for anywhere from 6 months to a lifetime if you need more serious assistance.

If you or someone you know is experiencing gambling-related issues, please seek help immediately. winnox provides links to professional support organisations directly within our platform.

For more information about the tools and resources we provide, visit the Responsible Gaming ours.

12Amendments to Terms and Conditions

Winnox reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material amendments will be communicated to registered users via email or in-platform notification at least 7 days before taking effect.

It is the user's responsibility to review updated Terms and Conditions. Continued use of the winnox platform after any amendment takes effect will be considered your acceptance of the revised terms. If you disagree with any changes made, you have the right to close your account and withdraw your remaining balance.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or relating to these Terms and Conditions shall first be resolved through negotiation, and if unsuccessful, through arbitration or a court of competent jurisdiction in Malaysia.